At Comazone Ltd, we prioritize our customers’ satisfaction and aim to provide the best possible shopping experience. To ensure this, we offer a 30-day refund and returns policy on all products purchased through our website. Our policy ensures that if for any reason you are not completely satisfied with your purchase, you can request a return or refund within 30 days of receiving your order.
We stand behind the quality of our furniture and are confident that you will be satisfied with your purchase. However, we understand that sometimes things may not meet your expectations, which is why we make it easy for you to request a return or refund. Our customer service team is always available to assist you with any questions or concerns you may have.
We want you to feel confident in your purchase and know that you have the option to return or exchange any item if it does not meet your expectations. We appreciate your business and strive to make your shopping experience with us as seamless and enjoyable as possible.
Guarantee and Refunds
At Comazone Ltd, we want our customers to be satisfied with their purchases. To ensure that, we encourage you to carefully read the product descriptions and guarantee details before making a purchase. Our furniture brand products come with a guarantee that outlines the terms and conditions of the warranty. Our customer service team is always available to assist you with any questions or concerns you may have.
Eligibility for Refund and Returns
To be eligible for a refund or return, the item must be in its original condition, unused, and in its original packaging. However, please note that some items, such as custom-made or personalized items, may not be eligible for a refund or return. Our customer service team can provide you with more information on this.
Circumstances for Refund and Returns
We offer refunds and returns for products that fall under the following circumstances:
- Defective or damaged products delivered by our shipping service provider or delivery personnel.
- Products delivered that do not match the specified category, brand, color, size, or are falsely advertised.
- Unopened products in their original packaging that have never been used.
Refund and Returns Process
If you are not satisfied with your purchase, please email us at [email protected] within 30 days of receiving your order and provide a reason for the refund/return. Our customer support team will respond to your email and provide instructions on how to proceed. Once we receive your returned package, we will inspect it and issue a refund within 3-5 business days. Please note that customers are responsible for all shipping costs for the return process, and we accept refunds in USD currency.
Exchanges
At Comazone Ltd, we understand that customers may need to exchange a product, and we are happy to provide this option to ensure their satisfaction. To initiate an exchange, please contact us through our website’s contact form, and our customer support team will be glad to help you.
Requirements for Refund and Returns
To request a refund or return, please contact us at [email protected] within 30 days of receiving your order and provide the reason for your request. Our customer support team will guide you through the process, and the item must be returned in its original condition within 30 days of receiving your order. Please note that our refund/return policy is only valid for 30 days from the date of purchase, and we are unable to offer refunds or exchanges beyond this timeframe.
Refund & Returns Instruction
At Comazone Ltd, we value our customers’ satisfaction and are committed to providing a positive shopping experience. As such, we offer a 30-day refund and return policy to ensure your complete satisfaction with your purchase.
If for any reason you are not satisfied with your order, please contact our customer service team at [email protected] within 30 days of receiving your package. To process your refund or return, please provide us with the following information in your request:
- A print of the shipping label on the package
- Print(s) or video(s) of the wrong, imperfect, or damaged item(s)
We will review your request and provide instructions for the return process, if applicable. Please note that we cannot accept returned packages without prior approval. Any returns without our guidance will not be eligible for a refund or exchange. We will provide a return address through email, and you must provide us with the shipping label and tracking number for the returned package. Once we receive the returned item and verify that it is in its original condition, we will issue a refund within 3-5 business days. Please note that customers are responsible for all shipping costs for the return process, and we accept refunds in USD currency.
We accept payments in USD and do not charge any restocking fees.
Please return all products to our store located at:
Company address in United Kingdom:
Address: 71-75 Shelton Street, Holborn, London, England WC2H 9JQ
Company address in United State:
Address: 252 E 66th St, Shreveport, LA 71106, United States
