At Comazone, we are dedicated to ensuring your complete satisfaction with every purchase. If, for any reason, you are not happy with your order, please take a moment to review our refund, return, and cancellation policies outlined below.
Return Policy
We accept returns within 30 days of delivery, as long as the items are in new, unused condition with all original tags and packaging intact. Returns are eligible for the following reasons:
- The item differs from the description
- An incorrect item was sent
- The item is damaged or defective
Return Process
Returning items is simple and straightforward. You can return items either by mail or directly at our store.
- By Mail: To initiate a return, contact our customer service team at [email protected]. We will provide the return instructions and an authorization number.
- In-Store: Bring the item, along with your original receipt or proof of purchase, to our store. Our team will assist you with the return process.
Return Fees
There are no fees for returning your items. However, customers are responsible for the shipping costs associated with the return.
Refund Policy
Once we receive and inspect the returned item, we will process your refund. The refund will be credited back to the original payment method used. Please allow 5-7 business days for the refund to appear in your account.
Reason and Refund Amount:
- Item not received – 100% refund
- Incorrect item/Item not as described – 100% refund (customer must return items)
- Damaged or defective item – 100% refund (customer must return items)
- Customer not satisfied with the product – 80% refund (customer must return items)
Cancellation Policy
You may cancel your order before it has been shipped. Once the order is shipped, it cannot be canceled. To cancel your order, please contact our customer service team immediately at [email protected].
