Welcome to the Comazone FAQ Hub!
We’re here to help! Below you’ll find answers to commonly asked questions about our home decor collections, ordering process, shipping details, and more. Still need help? Don’t hesitate to reach out to us.
About Comazone
Q: What is Comazone?
A: Comazone is your trusted online destination for premium home decor pieces, proudly serving customers worldwide since 2020. We specialize in offering unique, stylish, and high-quality items to elevate any living space.
Q: How can I get in touch with Comazone?
A: You can email us at [email protected], or visit our studio at:
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Orders & Payment
Q: Which payment methods do you accept?
A: We process payments securely through Paypal, which accepts most major credit and debit cards.
Q: Can I cancel my order after placing it?
A: Yes! If your order hasn’t been shipped yet, contact us as soon as possible at [email protected] to cancel.
Q: Will I need to pay any extra fees or taxes?
A: Not at all – Comazone covers all applicable taxes and customs duties. You won’t have any surprise charges.
Shipping & Delivery
Q: How long does it take to make my order?
A: Every piece is custom-made with care and attention. Production usually takes 1–2 days before shipping.
Q: How long is shipping time?
A: Once dispatched, your package should arrive within 3–5 business days, depending on your location.
Q: Do you charge for shipping?
A: No! Comazone offers free United States shipping on every order – no minimum required.
Q: Which shipping providers do you use?
A: We work with trusted carriers like DHL, FedEx, and UPS to deliver your products safely and promptly.
Returns & Refunds
Q: What’s your return policy?
A: Returns are accepted within 30 days of delivery, as long as the items are unused, in their original packaging, and meet one of the following criteria:
- Item is not as described
- You received the wrong product
- The product arrived damaged or defective
Q: How do I return an item?
A:
- By Mail: Email [email protected] to start the return process.
- In Person: Bring the item and proof of purchase to our London location.
Q: Do you charge for returns?
A: While we don’t charge return fees, customers are responsible for return shipping costs.
Q: When and how will I get my refund?
A: Once your return is received and approved, we’ll issue a refund to your original payment method. Please allow 5–7 business days for it to reflect in your account.
Privacy & Security
Q: How does Comazone protect my personal information?
A: We use SSL encryption and other advanced security measures to safeguard your data. Learn more in our Privacy Policy.
Q: Do you use cookies?
A: Yes. Cookies help us improve your shopping experience by remembering preferences and tracking usage. You can manage cookies in your browser settings.
Legal Information
Q: How do I report copyright infringement?
A: Please follow the steps on our DMCA Report page if you believe your intellectual property rights have been violated.
Q: Where can I read your terms of service?
A: Our Terms of Service outline the rules for using our site and placing orders. We recommend reviewing them before purchasing.
Still have a question? Our team is ready to help!
Reach out to us at [email protected]
Thank you for choosing Comazone — where your space meets style.
