Refund/ Return and Cancel Policy
At Comazone, we strive to ensure that you are fully satisfied with your purchase. If for any reason you are not satisfied, please review our refund, return, and cancellation policy below.
Return Policy
We accept returns within 30 days of the delivery date, provided that items are in new, unused condition with all original tags and packaging intact. Returns are accepted for the following reasons:
- The item does not match the description
- An incorrect item was received
- The item is damaged or defective
Return Process
Returning items is simple and stress-free. You may return items by mail or directly at our store.
- Via Mail: Contact our customer service team at [email protected] to initiate a return. We will provide return instructions and a return authorization number.
- In-Store: Bring the item along with the original receipt or proof of purchase to our store. Our team will assist you with the return.
Return Fees
We do not charge any fees for returns. However, customers are responsible for the shipping costs associated with returning items.
Refund Policy
Once we receive and inspect the returned item, we will process your refund. The refund will be issued to the original payment method used for your purchase. Please allow 3-5 business days for the refund to appear in your account.
Cancel Policy
You may cancel your order before it has been shipped. Once an order has been shipped, it cannot be canceled. To cancel, please contact our customer service team promptly at [email protected].
Thank you for shopping with Comazone.